POTENTIAL

POTENTIAL | PRODUCTIVITY & PERFORMANCE  | DEALING WITH STRESS |   CONTRIBUTION

Download BrochureWe know that your first area of focus and often the most difficult to manage is harnessing the potential of your staff. Most high performing leaders and managers aren’t born that way – it is a learned, honed and ever expanding skill set.

Over the past 20 years Leadership Dimensions has developed a suite of programs which builds the potential of your people equipping them with skills that increase their ability to access the potential in others, achieve your organisational outcomes and an ability to maintain their own wellbeing in order to perform at their peak.

Our programs focus on producing greater return on investment for you by enhancing the potential of current talent you have.

We use best practice research and partner with academics to ensure robust and sustainable solutions. 20 years of success partnering with top 100 companies is evidence it works.

Programs can be customised to meet the requirements of Nationally Accredited Courses.

Potential Training & Development Programs Include:

Balance Your Role As Manager & Leader

Read More

This 2 day foundation skills program is ideal for individuals who have had little exposure to formal leadership training. Designed to fast-track the key elements of management and leadership (that is the need to focus on both the completion of task and the development of people), this intensive and highly practical course provides a well-rounded base on which to progress to more advanced leadership practice.

Objectives:
At the end of this course participants will be able to:

  • Recognise personal strengths and areas for development in leading and managing staff
  • Demonstrate flexibility in leadership style to get the best out of teams of diverse individuals
  • Manage workflow based on the capabilities and attitude of team members
  • Delegate to create efficiencies and provide opportunity for learning and growth
  • Give feedback and manage performance
  • Manage difficult behaviours and emotional responses
  • Strengthen team cohesion toward greater accountability and self-management
  • Improve organisational and team wellbeing through effective relationship development and performance management
  • Implement fresh ideas and promote continuous improvement

Download Full Program Outlines>>

BSB42015 Certificate IV in Leadership And Management

Read More

Designed for emerging leaders, in the BSB42015 Certificate IV in Leadership and Management you’ll learn how to provide leadership and guidance to others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

funding-av_CRITERIAWhether you’re a nurse, in construction, or running your own business, the skills of leadership are the same, even though how you apply the skills vary. This highly practical program blends the latest techniques for managing yourself and others in the ever-changing workplace with proven approaches and strategies that help get the best from your people.

You’ll learn how to communicate effectively as a leader and build relationships, set priorities, implement operational plans and continuous improvement. The techniques you learn in the program can then be applied to your particular situation and workplace to improve engagement, increase productivity and the delivery of exceptional results.  The face to face sessions will incorporate case studies, facilitated discussions and activities where you will draw from your individual own experience.

Scheduled for 2 days per week with 2-3 weeks between for homework, spaced over a 6 week period, this format supports those wanting to trial their new skills within the workplace supported by an expert management facilitator.

Who would benefit from this course?

  • People who have been promoted to a team leader, supervisory or management position
  • People with technical or vocational experience who would like to start or progress their career in leading others
  • People who already work in roles such as Frontline Managers, Leading Hands, Supervisors, Team Leaders or Managers who would like to gain a formal management qualification.

>> Download Course Outline>> BSB42015 Certificate IV in Leadership And Management

Download Full Program Outlines>>

Coaching and Mentoring

Read More

Knowledge is money and peak performance is profitable, so being able to transfer quality knowledge and skills from person to person in a business quickly and effectively can have a direct impact on the bottom line. This program looks at the skills associated with coaching and mentoring and clearly articulates the differences in roles from teaching, training or counselling.

Objectives:
At the end of this course participants will be able to:

  • Differentiate between a coaching, counselling, performance management or mentoring approach
  • Practice the ethics of coaching and the role of confidentiality
  • Work to different personality and learning styles to gain greater transfer of learning
  • Follow a proven coaching methodology (e.g. GROW)
  • Ask quality questions and demonstrate masterful listening
  • Have tough conversations that may be highly emotional and remain appropriately objective
  • Use story-telling to offer different perspectives and alternate outcomes
  • Establish monitoring and follow-up actions that demonstrate measurable improvement

Download Full Program Outlines>>

Personal Presence & Influential Presentations

Read More

When speaking in front of groups, the objective of a presenter is to influence people to act in a particular way. Motivation to act through the use of powerful words is an art form, but one that can be learnt and practiced for greater impact.

Objectives:
At the end of this course participants will be able to:

  • Present clear, impactful messages without signs of nerves or self-consciousness
  • Choose the best medium and forum for important communications
  • Influence action rather than just increase understanding
  • Improve ‘memorability’ and clarity through the use of story and metaphor
  • Craft powerful and impactful messages that are perfectly pitched to every audience
  • Be able to answer difficult questions in a way that builds further respect and credibility

Download Full Program Outlines>>

Setting & Sustaining A Customer Service Standard

Read More

This program is focused at the strategic rather than frontline customer service level and is designed to help those setting the standards of customer service performance to evaluate and plan for increased customer engagement. This program therefore has a cultural change flavour that supports leaders in taking the organisation to the ‘next level’ of customer focus.

Participants will discover how to establish customer service as a strong company value where the customer service orientation mindset is reflected in all systems and processes and is attractive to external customers, clients and suppliers. It facilitates the pinpointing of key customer ‘Moments of Truth’: the moments where customer and staff interactions are most critical, how to identify whether there is alignment between the espoused and actual standards and what activities can be undertaken for continuous improvement.

Objectives:
At the end of this course participants will be able to:

  • Describe a great service culture that the organisation can strive for
  • Demonstrate or role model alignment between espoused standards and behaviours
  • Lead others to provide great service to both internal and external customers
  • Improve and sustain a healthy service culture
  • Measure and continuously improve the service standards to address situational or environmental gaps and prioritise activity to balance quality and efficiency

Download Full Program Outlines>>

Strategic Account Management

Read More

This course is designed to support the individuals responsible for significant and often complex client relationships. Often the management of these accounts requires communication with multiple stakeholders and the delicate but necessary ‘dance’ between building trusting and loyal relationships and ‘over-servicing’. Topics covered in this program are having a goal or vision for client relationship development, knowing how to access the sort of market or industry intelligence that gives you the competitive edge, and adding value through both information and relationship whilst maintaining profitability.

Objectives:
At the end of this course participants will be able to:

  • Demonstrate enhanced and confident interpersonal and communication skills
  • Efficiently build rapport, diffuse conflict and consult to both hidden and stated needs
  • Flex their own style to better match the preferred work and communication style of their clients and stakeholders
  • Use planning tools such as Value Added Search and SWOT to build account plans and prioritise activities to maximise outcomes
  • Be able to determine key decision makers and map connections in order to leverage referrals, access information and increase influence
  • Analyse data to identify market trends and provide valuable and current information to clients
  • Explore how to add value for the client in order that they become the preferred provider
  • Build strategies for current client accounts in order to increase visibility and extend reach

Download Full Program Outlines>>

Supervisory Skills – Managing for Performance

Read More

When an individual’s own work is measured by the combined output of others, they need to feel confident in their ability to assess, manage, monitor and improve the performance of those they are responsible for. This involves being aware of the impact they have on their direct reports in relation to interpersonal skills, having effective tools for supervision and also a broader oversight to the project and organisational goals.

Objectives:
At the end of this course participants will be able to:

  • Demonstrate flexibility in conversational style and interpersonal communication
  • Clearly articulate both performance and organisational expectations
  • Be able to assess the capability of team members and delegate tasks appropriate to their ability
  • Monitor activity and know when and how to intervene to ensure each team member is successful in their role
  • Be able to address situations where performance or organisational objectives are not being met
  • Provide clear, objective, timely and relevant feedback as required
  • Facilitate decision making that minimises risk while optimising outcomes
  • Effectively manage up
    Download Full Program Outlines>>

The Emotionally Intelligent Leader

Read More

Contemporary management requires skills in looking out for the wellbeing and emotional safety of others, whether staff members, stakeholders or the general public. Understanding how you impact others and developing the flexibility to behave in a way that increases trust and deepens workplace relationships leads to a highly motivated workforce prepared to follow what they perceive to be ‘real’ leaders. Highly practical and filled with opportunities to practice a range of workplace conversations, this program can be directly linked to leadership capabilities and organisational performance.

Objectives:
At the end of this course participants will be able to:

  • Identify key components of Emotional Intelligence including self-awareness and self-management, awareness of others and the ability to build healthy and productive relationships
  • Demonstrate effective rapport and empathy in the workplace
  • Manage their own and others’ emotional reactions in difficult conversations
  • Engage the hearts and minds of others through influence rather than status or rank
  • Identify the needs of others in the workplace, particularly when having performance based conversations or giving feedback
  • Recognise how emotions impact thinking and decision making

Download Full Program Outlines>>

 

POTENTIAL | PRODUCTIVITY & PERFORMANCE  | DEALING WITH STRESS |   CONTRIBUTION

RTO No. 122052