BSB42015 Certificate IV in Leadership And Management (Superseded)

(Note: This program is superseded by, yet equivalent to BSB40520 Certificate IV in Leadership and Management. This statement means the qualification is still recognised however has been upgraded and we are in a teach-out period. Teach out periods are granted to allow learners to complete the qualification even if enrolled during a teach-out period.)
Contact us here to express interest in the new program.


Want to develop leadership skills?

BSB42015 Certificate IV in Leadership and Management is a foundation program focusing on the skills required to lead and manage people and teams. This program provides leaders with skills, tools and knowledge and transforms them into leaders of others.

Participants in this program learn how to provide leadership and guidance to others in the workplace and to manage effective, motivated, high performing teams in all types of organisations and industries.

The program supports Frontline Leaders to extend their skills in leading, influencing and engaging work teams. Throughout the program participants are provided opportunities to be self-reflective and to drive their own development and performance.

Each individual can apply these activities and assessments to their specific work unit or role, as well as, developing work priority plans and personal development plans for the purpose of self-assessment, practice and reflection. This mode of delivery encourages learners to apply what they have learned into their role as workplace tasks. This has the dual benefit of consolidating what they have learned directly within their role as well as reducing the perception of the program creating extra work for them.

Who would benefit from this course?

  • People who have been promoted to a team leader, supervisory or management position
  • People with technical or vocational experience who would like to start or progress their career in leading others
  • People who already work in roles such as Frontline Managers, Leading Hands, Supervisors, Team Leaders or Managers who would like to gain a formal management qualification.

Structure of the BSB42015 Certificate IV in Leadership and Management (superseded)

Broken into themes essential for frontline leaders, the accredited BSB42015 Certificate IV in Leadership and Management program is broken up into four modules of two days in the classroom each.

Leadership Communications – 2 classroom days
Leading Teams – 2 classroom days
Planning, Prioritising and Undertaking Project Work – 2 classroom days
Customer and Stakeholder Management – 2 classroom days

Each two-day classroom program is supported by workplace application and assessment delivers 3 units toward BSB42015 Certificate IV in Leadership and Management.



Leadership Communications – 2 Classroom Days

Units covered

  • BSBLDR402 Lead effective workplace relationships (Core)
  • BSBLDR401 Communicate effectively as a workplace leader (Core)
  • BSBLDR404 Lead a diverse workforce (Elective)

Course Outline

Good communications have long been positioned as one of the fundamental skills of strong leaders. Quality interpersonal skills have been proven to build trust and robust relationships that underpin the development of teams and increase the influence of an individual both internally and externally.

This 2 day program addresses these skills not as a ‘nice to have’ but rather as fundamental to the achievement of improved results through interactions with others. Increased productivity, delivery of efficiencies and reduced rework due to miscommunication are only some of the deliverables that this course seeks to achieve.

Participants on this program will work with others to build greater social awareness by being able to more easily flex to the preferred communication styles of others through deeper listening and more informed ‘reaction’ management. Whether with direct reports, clients or peers, participants will learn how to give effective feedback, constructively engage in conflict by listening to different perspectives and seeking to deal with other respectfully and confidently.


At the end of this course participants will be able to:

  • Evaluate appropriate methods of communication, identify barriers to effective communication and
  • engage others in ideas generation
  • Ask quality questions and listen more deeply for increased understanding of core issues and motivations
  • Develop trust and confidence in others through quality interactions that deliver the agreed outcomes
  • Run presentations and meetings that engage others, create two-way conversations and result in action
  • Give effective feedback for performance improvement
  • Self-manage difficult conversations for more effective outcomes.
  • Manage difficulties in the workplace and work performance to create positive outcomes
  • Engage in effective record keeping and reporting on communication outcomes
  • Maintain networks and sustain quality relationships with teams, peers and clients, monitoring satisfaction
  • levels and addressing issues proactively

Leading Teams – 2 Classroom days

Units Covered

  • BSBLED401 Develop teams and individuals (Elective)
  • BSBLDR403 Lead team effectiveness (Core)
  • BSBWOR404 Develop work priorities (Elective)

Course Outline

Leaders who can promote a team environment that is inclusive, where individuals know how they add value to the broader business and who are clear about expectations on their performance will achieve results for beyond those that don’t. Team leadership requires an understanding of what individuals and the group need in different situations in order to feel confident, competence and to continue to build skills with the evolving workplace.

Designed both for managers of intact teams, project teams and for team members working in a matrixed organisation, this program outlines the key stages of team development and how to move the team from early relationship development through to aligned focus on goals and collaborative work flow. This two day program also focuses on planning and prioritisation in order to create efficiencies, reduce rework and optimise individual performance.


At the end of this course participants will be able to:

  • Better appreciate where to focus their energy in order to increase influence and reduce lost time on things beyond their control
  • Plan, prioritise and evaluate resources in order to create efficiencies and optimise performance
  • Identify opportunities to delegate tasks to support individual skills development and in-role growth
  • Recognise behaviours that occur at each stage of team development
  • Intervene appropriately to lead individuals through the stages of team development (either as a manager or team member)
  • Review their current team against the characteristics of a high performing team and develop strategies to progress toward this
  • Build a vision and compelling reason to motivate team members and subcontractors to work together toward optimal performance
  • Set goals to support a growth mindset and opportunities for development
  • Create action plans that can be implemented with current teams


Planning, prioritising and undertaking project work – 2 Classroom Days

Units Covered

  • BSBMGT402 Implement operational plan (Core)
  • BSBPMG522 Undertake project work (Elective)
  • BSBADM409 Coordinate business resources (Elective)

Course Outline

Many contemporary leaders are required to deliver outcomes within complex work environments while deftly managing competing priorities and limited resources. This 2-day program provides the core skills in project management: planning, resourcing, prioritising, commercial thinking, financial management and reporting. This is valuable for those leaders, supervisors and project members required to deliver on large pieces of work and also those who would benefit from taking a project approach to business as usual.

This program is also designed to provide an understanding of commercial principles and seeks to support leaders in making decisions to optimise profitability without compromising safety and quality.


At the end of this course participants will be able to:

  • Apply the principles of project management to their operational responsibilities
  • Apply forward-thinking and contingency planning to business as usual in order to prepare for unexpected events
  • Consider how best to allocate resources in order to optimise output within time and budget constraints
  • Practice delivering against a projected budget and analysing how their actual figures were impacted by factors such as time, resources, teamwork, performance etc.
  • Demonstrate an understanding of profit and loss and how decision making impacts the bottom line on a daily basis
  • Run inclusive team meetings designed to provide clarity and engage stakeholders in the process of work
  • Create action plans to apply new knowledge and skills


Customer and stakeholder management – 2 Classroom Days

Units Covered

  • BSBREL402 Build client relationships and business networks (Elective)
  • BSBCUS402 Address customer needs (Elective)
  • BSBMGT403 Implement continuous improvement (Elective)

Course Outline

This workshop introduces participants to the skills and strategies that will have them ‘delighting’ internal and external customers with their 2-way communication and focus on partnership. By working through a series of exercises, activities, case studies and simulations, participants will learn how to uncover both the stated and unstated needs of their customers so they can continuously improve to meet and exceed customer and stakeholder expectations.


At the end of this course participants will be able to:

  • Use high-level communication and interpersonal skills to deepen trust and build relationships that are mutually beneficial
  • Undertake a stakeholder mapping exercise to explore levels of influence and to consider the best way to meet customer needs
  • Engage with clients and stakeholders in order to provide the best possible solution, seeking out ways to innovate by using customer suggestions to ‘reinvent’
  • Proactively identify and address issues in a way that impresses customers whilst adhering to the organisational procedures and processes
  • Increase their skills in appropriately dealing with and managing the needs of challenging customers
  • Develop techniques for moving a customer from a complaint or adversarial mindset to a collaborative, problem solving one
  • Build action plans to strengthen relationships with key stakeholders back in the workplace

Want to find out more about the upgraded program?
Contact or call 1300453 555.