Client Services Team
Leadership Dimensions provides clients with a seamless service to create the high quality outcomes that exceed expectations. We are able to do this by assigning the right team of professionals to the work.
Typically, your Client Service Team will comprise of an:
- Account Manager – the main point of contact and the person responsible for the success of our engagement
- Project Manager – an office-based consultant who ensures open communication and transparent reporting around all aspects of the engagement
- Subject Experts and Delivery Teams – our team of subject matter experts, facilitators, coaches and trainers allow us to meet the requirements of each client engagement
Our Client Services Team includes:
Shaun – Business Development
As an experienced Senior Business Development consultant within the safety industry, Shaun has a history of working with clients to identify their needs and challenges partnering to deliver the right solutions for clients.
Known for his relationship building and problem-solving, Shaun offers our clients a high level of attention and service. He has experience in the mining sector and has worked on implementing Behavioural Safety into a coal mine from the ground up across the organisation. Shaun holds a Certificate IV in Mining, Certificate IV in Training and Assessment and is currently undertaking the Cert IV in Work Health and Safety.
Jannette – Business Development
Jannette is an experienced Senior Business Development Consultant within the corporate industry, helping businesses with planning and execution of strategies. She helps organisations to identify their issues, then source and implement the correct course of actions for clients of all spectrums.
Building relationships, problem solving and the ability to identify needs of customers is of high priority for Jannette .
She also brings years of experience in HR and Leadership, combined with a Certificate IV in WHS and Certificate IV in Training and Assessment.
Úna- Project Manager
Úna has over 15 years of learning and development experience. Having honed her project management skills working on projects for such organisations as Accenture, (alongside clients such as Telstra, ANZ and NAB). Úna leverages her extensive project management expertise and a sound knowledge of, learning and development, instructional design and relationship management ensuring exceptional outcomes for her clients.
She has a passion for people and knowledge sharing and ensures a targeted focus on client deadlines, budgets and quality service provision. Úna holds a Bachelor of Science (with honours).
Chris – Project Manager
As a Project Manager, Chris has over 10 years’ experience in the education and corporate training sectors; including industry accreditation, VET and higher education. Her primary responsibility is for project managing LDN’s key national Blue Chip clients, delivery of quality resources, and a high level of client service that meets their training requirements. Chris has previously worked for one of the Group of Eight Universities in Australia, and a global human resources training company. Her wealth of knowledge is reflected through her understanding of the various training packages, based upon the needs of the organisations and clients. Chris holds a Master Degree in Marketing.
Ben – Editor, Desktop Publishing Administrator
Ben’s responsibilities include the daily operations of the DTP functions to ensure both internal and external client deliverables and timelines are met on time and to budget. Ben ensures all materials reflect our client’s brand and our own professional standards.
Samantha – Project Manager
Bio coming soon.